Welcome to the SpainGoCar Support Center! We’re here to ensure your car rental experience is smooth, enjoyable, and hassle-free. Whether you have questions about reservations, policies, or need assistance during your journey, you’ll find the information you need below.
Contact Us:
If you need immediate assistance or have specific inquiries, our dedicated support team is ready to help. You can reach us through the following channels:
- Customer Support Email: support@spaingocar.com
- Customer Support Phone: +34
Our team is available during business hours to address your concerns promptly.
Frequently Asked Questions (FAQs):
1. How do I make a reservation?
- Making a reservation with SpainGoCar is easy! Simply visit our website, select your desired location, choose the dates, and pick the vehicle that suits your needs. Follow the prompts to complete your reservation.
2. What documents do I need to rent a car?
- To rent a car with SpainGoCar, you’ll need a valid driver’s license, a credit card in the renter’s name, and a form of identification (passport or national ID).
3. What is the cancellation policy?
- Our cancellation policy varies depending on the type of reservation. Please refer to the terms and conditions during the booking process, or contact our support team for specific details.
4. Do you offer additional insurance options?
- Yes, we provide additional insurance options, including Collision Damage Waiver (CDW) and Theft Protection (TP). These options can be selected during the booking process.
5. How can I extend my rental period?
- If you wish to extend your rental period, please contact our customer support team before the scheduled return date. We’ll assist you in extending your reservation.
6. What do I do in case of a breakdown or emergency?
- In the event of a breakdown or emergency, contact our roadside assistance hotline provided in your rental agreement. Our support team will guide you through the necessary steps.
7. How does fuel work with SpainGoCar?
- Our vehicles are typically provided with a full tank of fuel. You’re expected to return the vehicle with the same fuel level. If the fuel level is not the same, you may be charged for the missing fuel along with a service fee.
8. Can I add an additional driver to my reservation?
- Yes, additional drivers can be added to your reservation for an extra fee, provided they meet the necessary requirements.
9. What happens if I return the car late?
- Late returns may incur additional charges. Please check the terms and conditions or contact our support team for details.
10. How can I provide feedback about my experience?
- We value your feedback! You can share your experience by emailing us at support@spaingocar.com. Your insights help us improve our services.
11. SpainGoCar Expansion:
- Stay tuned for updates on our expansion to new locations! We’re continually adding exciting destinations to our network.
12. General Inquiries:
- For general inquiries and information, you can email us at info@spaingocar.com.
Thank you for choosing SpainGoCar! We look forward to serving you and ensuring your journey through Spain is as enjoyable as possible. Safe travels!